1. Submit Your InformationSend us your:
- Company name
- MC number
- Contact information
- Copy or screenshot of the report, when available
- Brief explanation of what happened
Submitting a request does not obligate you to hire us.
2. We Review the FreightGuard ReportWe evaluate:
- The date the report was submitted
- The category of the allegations
- The identity of the reporting company
- The broker-carrier agreement
- Rate confirmations and load documents
- Emails, text messages, tracking records, and call history
- Proof of pickup and delivery
- Whether the dispute has already been resolved
- Whether the report contains inaccurate or misleading statements
We then determine whether the case meets our criteria.
3. You Receive a Clear Price and InstructionsIf we accept your case, we explain:
- The proposed strategy
- The expected result
- The estimated time frame
- The complete price
- What documents or cooperation we need from you
There are no hidden charges. You approve the terms before the work begins.
4. We Handle the Resolution ProcessOur team works on the case while you focus on operating your trucking company.
The process may include case preparation, evidence review, professional communication, negotiation, factual correction, escalation, or other appropriate steps based on the circumstances.
Do not contact or argue with the reporting broker while we are working on your case unless we specifically instruct you to do so. Uncoordinated communication can make the situation harder to resolve.
5. We Confirm the ResultWhen the agreed-upon result is achieved, we provide confirmation.
Payment is due on the same day or the next business day after successful completion. If we do not achieve the agreed-upon result, you do not owe the removal fee.